Skip to main content

Platforms profit, guests die: The global booking economy’s Indian blind spot

By Gajanan Khergamker 
On June 3, 2026, a fire ripped through Flourish Stay, a bed-and-breakfast in Hauz Rani, Malviya Nagar, South Delhi. At least 21 people died, most of them foreign nationals from Nigeria, Mozambique, Liberia, and Bangladesh. Over 40 were rescued. Many victims were medical tourists or attendants of patients at Max Super Specialty Hospital nearby.  
The tragedy was not an accident. It was the inevitable outcome of a system that licenses six rooms but allows 25 to operate, that requires a Fire Safety No Objection Certificate but never enforces it, and that tolerates single-entry buildings with no escape routes. Flourish Stay had all these violations. When the fire spread, the building became a death trap.
A Repeat of Arpit Palace
Delhi has seen this before. In February 2019, a blaze at Hotel Arpit Palace in Karol Bagh killed 17 people. Investigations revealed locked emergency exits, no alarms, inflammable décor, and forged documents. Authorities promised reforms. Seven years later, Flourish Stay burned under the same framework, with the same failures.  
Mumbai’s Kamala Mills, Goa’s Villa Scam
The geography changes, the pattern does not. In 2017, Mumbai’s Kamala Mills fire killed 14, exposing blocked exits and unauthorised constructions. In 2025, Goa Police busted a multi-crore villa rental scam where tourists booked non-existent properties on global platforms.  
Whether it is Delhi, Mumbai, or Goa, the story is identical: approvals granted, violations ignored, inspections delayed, enforcement activated only after fatalities.  
Platforms Profit, Guests Pay
Platforms like Airbnb and Booking.com thrive on commissions, not compliance. They list properties without verifying safety or even existence. In 2023, Airbnb removed 59,000 fake listings globally and introduced AI verification in five Western markets. India, despite its massive listing density, was excluded.  
So, while a guest in California benefits from platform-backed verification, a guest in Goa relies on photographs and star ratings. The result: scams, unsafe stays, and deaths.  
Regulation Exists, Enforcement Doesn’t
The Delhi B&B scheme was meant to formalise small guesthouses and ensure safety. Licences specify room limits, fire NOCs, and building code compliance. Yet Flourish Stay operated 25 rooms on a six-room licence, without a fire NOC, and remained listed online with glowing reviews.  
This was not overregulation killing tourism. It was under-enforcement killing people.  
The Reform India Needs
The solution is not complex, only overdue:  
- Annual inspections by tourism and fire authorities.  
- Public compliance database linked to every booking platform.  
- Immediate de-listing of properties that fail inspections.  
- Platform liability for continuing to list unsafe accommodations.  
The European Union’s Digital Services Act already mandates risk-based compliance systems for platforms. India must adopt a similar framework for its hospitality sector.  
Deaths by Choice, Not Fate
The Nigerian medical tourist who booked Flourish Stay followed the system’s logic: check reviews, photos, proximity to hospital. None of these revealed the absence of a fire NOC or the illegal expansion of rooms. The platform did not check. The government did not inspect.  
At least 21 people died because a licence holder chose to flout rules, a fire authority chose not to enforce them, a platform chose not to verify compliance, and regulators chose tourism promotion over safety.  
Break the Cycle
Delhi Police will investigate, arrests may follow, audits will be announced. But unless India builds a permanent, technology-enabled, platform-integrated compliance system, the cycle will repeat.  
The Arpit Palace fire in 2019 produced promises. Flourish Stay in 2026 produced deaths. The next tragedy will produce the same unless the system changes.  
These deaths were not fate. They were choices. The inquiry must name those responsible, and the law must hold them accountable.  
---
This is the abridged version of  the article which  appeared in The Draft

Comments

TRENDING

Small Farm, big success: How an innovative couple built a model of sustainable farming

By Bharat Dogra  In Sema, a remote village in Rajasthan's Rajsamand district, Bhagwati Lal and his wife Rekha share equal credit for creating a remarkable farm that has become an inspiration for villagers and visitors alike. Their achievement demonstrates how even a very small piece of land can provide a strong foundation for sustainable livelihoods while enhancing climate resilience and protecting the environment.

Shrinking settlements, fading schools: The Tibetan exile crisis in India

By Tseten Lhundup*  Since the 14th Dalai Lama fled to India in 1959, the Tibetan exile community in Dharamsala has established the Central Tibetan Administration (CTA) as the guardian of Tibetan culture and identity. Once admired for its democratic governance , educational system , and religious vitality , the exile community now faces an alarming demographic and institutional decline. 

To Sonam Wangchuk: 'Will undertake 70 hour solidarity fast in Gujarat'

By Martin Macwan *  Dear Colleague Sonam Wangchuk, I have never met you personally. I wrote a short article at the time of your arrest. Your work correctly introduces you. There is truth in your words. You have embarked on a fast, following the footsteps of Gandhiji. Your intention is to make people think. Your demand is reasonable; I believe that the resignation of a single education minister will not improve the state of education in India. However, the question you have raised is extremely important for the future generation of the marginalized. Education is the key to power, development, and progress, which empowers a citizen.