Skip to main content

Strange ways of Jio Fibre service! They schedule, reschedule visit, even 'solve' things on SMS

By Rajiv Shah 
Strange are the ways of Jio Fibre Service in Ahmedabad. On noticing for two consecutive days that there is a problem between the set top box and TV with HDMI connection getting snapped too frequently (see video below) we decided to ask to take the help of a Jio service engineer last Saturday to visit at our home. 
Following a prompt but unresolved visit by a technician on Sunday, I got umpteen number of SMSes "rescheduling" visits. In between, I kept receiving SMSes claiming that the problem "has been solved", even I "didn't allow a visiting engineer to take photo", but the rescheduled visit never happened.
But let me kick start from the beginning as to what happened and how Jio service appears to have gone to dogs.
Following an online chat on Jio WhatsApp number on Saturday afternoon, we received an SMS at 1:48 pm stating, and I quote:
"Dear Customer, Service request no SR00001V4POI has been raised in your account. You will receive an update for this request by 18/02/2024 13:58. To track the status of your service requests at your convenience, please visit MyJio App -https://www.jio.com/track_sr_status."
On the same day, within 10 minutes, and again on Sunday at 11.17, I received an SMS stating, and I quote:
"Dear Customer, With reference to Service Request number SR00001V4POI for your JioFiber Service ID connection having JioFixedVoice Number +917935675572, we have scheduled an appointment with a Jio service engineer at your premises on 18-Feb-2024 between 11:30:00 - 12:30:00. To track engineer location (available 15 minutes prior to the appointment time) or to reschedule your appointment, click https://t.jio/Track_SR".
The engineer visited us earlier than schedule, and finding that there was indeed a problem after we showed the video and he examined the connection, he first stated that the HDMI cable would needs to be changed, and we must buy one. I asked him to check with an alternative cable, and he asserted he didn't have it. Searching at home, I found one. My cable, too, didn't work. Then suddenly he found one in his bag, but it also didn't work.
I asked him: is the set top box connection with HDMI a problem, and he replied, another engineer would visit us on the same day with an alternative set top box for a solution. 
He went away, an lo! I receive an SMS at 11:53 an stating, and I quote: 
"Dear Customer, With reference to Service Request no SR00001V4POI, for JioFiber Service ID connection having JioFixedVoice Number +917935675572, your request could not be completed as the Jio service engineer did not get access to your premises. To re-schedule the appointment, call 18008969999. Thank You,Team JioFiber."
I laughed.
As the second visit didn't happen, I phoned up the engineer who had visited us. He told me, they couldn't find an alternative set top box, and the problem would be fixed on the next day (Monday).
And on Monday, at 11:06 I received an SMS stating: 
"Dear Customer, With reference to Service Request number SR00001V4POI for your JioFiber Service ID connection having JioFixedVoice Number +917935675572, we have scheduled an appointment with a Jio service engineer at your premises on 19-Feb-2024 between 14:00:00 - 15:00:00. To track engineer location (available 15 minutes prior to the appointment time) or to reschedule your appointment, click https://t.jio/Track_SR."
Then, at 5:15 pm I received an SMS which suggested the fellow was yet to come! It said:
"Dear Customer, Our JioFiber service engineer is on his way to your home to resolve Service Request No. SR00001V4POI.To track the engineers location or call him, click https://www.jio.com/dl/track_sr_status?fc=fiber&FC=jiofiber."
Nobody visited us, but I received this SMS at 5:18 pm stating:
"This is in reference to the Service of JioFiber connection for SR SR00001V4POI. As per your request, our engineer has not taken photographs of the work carried out by him at your location. These photographs help us to confirm the task carried out and are used only for internal quality purpose. Please allow him to take the photographs."
Nobody had come, yet, within minutes, I receive another SMS at 5:24 pm stating my problem had been -- imagine -- resolved! It said:
"Dear Customer, This is to  inform you that your JioFiber Service Request No. SR00001V4POI for an Engineer visit has been completed. Please restart your router and try connecting. For any further support, please call us on 1800 896 9999.
If you wish to raise an appeal, click https://t.jio/JF_Appellate and select your state for Appellate contact details. 
We would love to hear from you on the resolution provided. Please click https://www.jio.com/jiofiber/en-in/sr-survey?custid=SR00001V4POI to share your feedback. Thank you, Team JioFiber."
Distraught, I called 1800 896 9999 and was told, politely, that my complaint was being "flagged" and an engineer would visit me soon, on the very same day, Monday. Promptly I also received an SMS, which said:
"Dear Customer, With reference to Service Request number SR00001V4POI for your JioFiber Service ID connection having JioFixedVoice Number +917935675572, we have scheduled an appointment with a Jio service engineer at your premises on 19-Feb-2024 between 20:00:00 - 21:00:00. To track engineer location (available 15 minutes prior to the appointment time) or to reschedule your appointment, click https://t.jio/Track_SR."
Again I received another SMS at 5:43 pm stating, which seemed reassuring:
"Dear Customer, With reference to Service Request number SR00001V4POI for your JioFiber Service ID connection having JioFixedVoice Number +917935675572, we have scheduled an appointment with a Jio service engineer at your premises on 19-Feb-2024 between 19:00:00 - 20:00:00. To track engineer location (available 15 minutes prior to the appointment time) or to reschedule your appointment, click https://t.jio/Track_SR..."
I decided to track on the link on the Jio app, and to my utter surprise, I received this message: 
"Field visit to be done (Sr Citizen). 17 Feb, 2024 01:58 PM. Request ID SR00001V4POI. Technician Name: Faisal Faruki. Technician Visit Timing 19 Feb, 2024 07:00 PM - 08:00 PM. Description: Sorry, Reschedule of this appointment is only available after 19 Feb, 2024 10:00 PM."
After 10:00 pm? Strange, really! Does their service centre's boys working as technicians make home visits 24 hours?

Comments

Post a Comment

TRENDING

Academics urge Azim Premji University to drop FIR against Student Reading Circle

  By A Representative   A group of academics and civil society members has issued an open letter to the leadership of Azim Premji University expressing concern over the filing of a police complaint that led to an FIR against a student-run reading circle following a recent incident of violence on campus. The signatories state that they hold the university in high regard for its commitment to constitutional values, critical inquiry and ethical public engagement, and argue that it is precisely because of this reputation that the present development is troubling.
Post a Comment
»

Was Netaji forced to alter face, die in obscurity in USSR in 1975? Was he so meek?

  By Rajiv Shah   This should sound almost hilarious. Not only did Subhas Chandra Bose not die in a plane crash in Taipei, nor was he the mysterious Gumnami Baba who reportedly passed away on 16 September 1985 in Ayodhya, but we are now told that he actually died in 1975—date unknown—“in oblivion” somewhere in the former Soviet Union. Which city? Moscow? No one seems to know.
1 comment
»

UAPA action against Telangana activist: Criminalising legitimate democratic activity?

By A Representative   The National Investigation Agency's Hyderabad branch has issued notices to more than ten individuals in Telangana in connection with FIR No. RC-04/2025. Those served include activists, former student leaders, civil rights advocates, poets, writers, retired schoolteachers, and local leaders associated with the Communist Party of India (CPI) and the Indian National Congress. 
Post a Comment
»

Asbestos contamination in children’s products highlights global oversight gaps

By A Representative   A commentary published by the International Ban Asbestos Secretariat (IBAS) has drawn attention to the challenges governments face in responding effectively to global public-health risks. In an article written by Laurie Kazan-Allen and published on March 5, 2026, the author examines how the discovery of asbestos contamination in children’s play products has raised questions about regulatory oversight and international product safety. The article opens by reflecting on lessons from the COVID-19 pandemic, noting that governments in several countries were slow to respond to early warning signs of the crisis. Referring to the experience of the United Kingdom, the author writes that delays in implementing protective measures contributed to “232,112 recorded deaths and over a million people suffering from long Covid.” The commentary uses this example to illustrate what it describes as the dangers of underestimating emerging threats. Attention then turns...
Post a Comment
»

Aligning too closely with U.S., allies, India’s silence on IRIS Dena raises troubling questions

By Vidya Bhushan Rawat*  The reported sinking of the Iranian ship IRIS Dena in the Indian Ocean near Sri Lanka raises troubling questions about international norms and the credibility of the so-called rule-based order. If indeed the vessel was attacked by the American Navy while returning from a joint exercise in Visakhapatnam, it would represent a serious breach of trust and a violation of the principles that govern such cooperative engagements. Warships participating in these exercises are generally not armed for combat; they are meant to symbolize solidarity and friendship. The incident, therefore, is not only shocking but also deeply ironic.
Post a Comment
»

The kitchen as prison: A feminist elegy for domestic slavery

By Garima Srivastava* Kumar Ambuj stands as one of the most incisive voices in contemporary Hindi poetry. His work, stripped of ornamentation, speaks directly to the lived realities of India’s marginalized—women, the rural poor, and those crushed under invisible forms of violence. His celebrated poem “Women Who Cook” (Khānā Banātī Striyāṃ) is not merely about food preparation; it is a searing indictment of patriarchal domestic structures that reduce women’s existence to endless, unpaid labour.
Post a Comment
»

India’s foreign policy at crossroads: Cost of silence in the face of aggression

By Venkatesh Narayanan, Sandeep Pandey  The widely anticipated yet unprovoked attack on Iran on March 1 by the United States and Israel has drawn sharp criticism from several quarters around the world. Reports indicate that the strikes have resulted in significant civilian casualties, including 165 elementary school girls, 20 female volleyball players, and many other civilians. 
Post a Comment
»

India’s green energy push faces talent crunch amidst record growth at 16% CAGR

By Jag Jivan*  A new study by a top consulting firm has found that India’s cleantech sector is entering a decisive growth phase, with strong policy backing, record capacity additions and surging investor interest, but facing mounting pressure on talent supply and rising compensation costs .
Post a Comment
»

Buddhist shrines were 'massively destroyed' by Brahmanical rulers: Historian DN Jha

Nalanda mahavihara By Rajiv Shah  Prominent historian DN Jha, an expert in India's ancient and medieval past, in his new book , "Against the Grain: Notes on Identity, Intolerance and History", in a sharp critique of "Hindutva ideologues", who look at the ancient period of Indian history as "a golden age marked by social harmony, devoid of any religious violence", has said, "Demolition and desecration of rival religious establishments, and the appropriation of their idols, was not uncommon in India before the advent of Islam".
51 comments
»