By Rajiv Shah Strange are the ways of Jio Fibre Service in Ahmedabad. On noticing for two consecutive days that there is a problem between the set top box and TV with HDMI connection getting snapped too frequently (see video below) we decided to ask to take the help of a Jio service engineer last Saturday to visit at our home. Following a prompt but unresolved visit by a technician on Sunday, I got umpteen number of SMSes "rescheduling" visits. In between, I kept receiving SMSes claiming that the problem "has been solved", even I "didn't allow a visiting engineer to take photo", but the rescheduled visit never happened. But let me kick start from the beginning as to what happened and how Jio service appears to have gone to dogs. Following an online chat on Jio WhatsApp number on Saturday afternoon, we received an SMS at 1:48 pm stating, and I quote: "Dear Customer, Service request no SR00001V4POI has been raised in your account. You will receiv...
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